Returns are easy. Start your return or exchange online, your return label is generated and emailed straight to your inbox.
Full-price items
- You have 30 days from delivery to request a return or exchange.
- A flat $12.50 AUD fee applies to each return or exchange.
- Refunds are issued to your original payment method.
Items tagged 'Sale'
- You have 30 days from delivery to request an exchange.
- A flat $12.50 AUD fee applies to each exchange.
- Change-of-mind returns and refunds are not available.
Items tagged 'Final Sale'
- Final sale items can't be returned, exchanged, refunded or converted to store credit.
Mixed orders
If your order includes items from more than one category above, the rules apply to each item separately.
Before you send
- Items must be unworn, unwashed and unaltered (including hemming), with all original tags attached.
- Please include the original packaging where you have it.
- Parcels sent without an approved return or exchange request can't be processed.
How to start a return or exchange
- Lodge your request. Start your return or exchange here and select the item and, for exchanges, the size you want. You will need your order number from your confirmation email.
- Pay the label fee. The flat $12.50 AUD fee is paid when you lodge an exchange, or deducted from your refund for a return. Your label is generated and sent straight to your inbox.
- Pack and post. Pack the item with its tags attached, attach the label and post it within 7 days of lodging your request.
- Leave the rest to us. Once your parcel arrives at our warehouse and is processed, we issue your refund or dispatch your replacement.
About exchanges
- Exchanges are available on full-price and SALE items.
- Exchanges are limited to one per order. This limit does not apply to faulty or misdescribed items.
- Exchanges can't be amended once submitted, so please choose carefully.
- We don't hold stock for exchanges. Your replacement is dispatched once your return has been received and processed.
- If your chosen item is unavailable, we will refund your label fee and offer a refund or store credit.
Faulty or misdescribed items
Nothing in this policy limits your rights under the Australian Consumer Law (or applicable consumer law in New Zealand). If an item is faulty or not as described, contact us before returning it and we will provide the remedy you are entitled to, including a repair, replacement or refund where required. This applies to all items, including final sale. We cover return costs for faulty items.