We respect your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it.
1. About this policy
This is the Privacy Policy of Nobody Denim Online Pty Ltd, ABN 77 362 590 768 (Nobody Denim, we, us), which operates nobodydenim.com (Website). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using the Website or giving us your personal information, you acknowledge this policy.
2. What we collect
- Contact details: your name, email address and phone number.
- Order details: billing and shipping addresses, items purchased, order history, and return and exchange requests.
- Account details: your login details and wishlist, if you create an account.
- Communications: messages you send us, such as customer care emails.
- Marketing and competition details: your newsletter and text preferences, and any competition entries.
- Technical details: your device, browser, IP address, and how you use the Website, collected through cookies and similar tools.
Payments are processed by our payment providers. We do not store your full card details.
3. How we collect it
We collect information directly from you, for example when you place an order, create an account, contact us, enter a competition or subscribe to our marketing. We also collect it automatically when you use the Website, and from our service providers, for example payment and delivery status updates.
4. Why we collect and use it
- To process and deliver your orders, and handle returns and exchanges.
- To provide customer support and communicate with you about your order.
- To send you marketing by email or text, where you have agreed.
- To run competitions and promotions.
- To improve the Website and our products and services.
- To prevent fraud and keep the Website secure.
- To meet our legal obligations.
5. Marketing
We only send marketing emails and texts where you have subscribed or otherwise agreed. You can unsubscribe at any time using the link in any email, or by replying STOP to any text. Unsubscribing from marketing does not stop order-related messages.
6. Who we share it with
We do not sell your personal information. We share it only where needed to run our business, with:
- our e-commerce platform (Shopify) and payment providers;
- delivery and tracking partners, such as StarTrack, DHL and Shippit;
- our returns portal provider;
- email, text marketing, analytics and advertising providers; and
- professional advisers, and government or law enforcement bodies where the law requires.
If our business is sold or transferred, customer information may be transferred as part of that transaction.
7. Overseas disclosure
Some of our service providers store or process information outside Australia, including in Canada and the United States. If you shop from outside Australia, your information may also be transferred to and handled in Australia. We take reasonable steps to make sure these providers handle your information securely.
8. Cookies
We use cookies and similar technologies to keep your cart, remember your preferences such as currency and wishlist, and understand how the Website is used. You can block cookies in your browser settings, but parts of the Website may not work properly.
9. Security and retention
Orders are processed over a secure, encrypted connection, and we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only as long as we need it for the purposes above or to meet legal and tax obligations, and then delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.
10. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing customercare@nobodydenim.com. We may need to verify your identity first, and we will respond within a reasonable time, usually within 30 days.
11. Complaints
If you have a privacy concern, contact us at the details below and we will investigate and reply. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy from time to time by posting the updated version on this page. Please check it periodically.
13. Contact us
Nobody Denim Online Pty Ltd
ABN 77 362 590 768
165 Donald Street, [SUBURB, STATE, POSTCODE]
Phone: +61 3 9486 9477
Email: customercare@nobodydenim.com
Last updated: November 2026